20050210
Rant: Ship with any service but UPS/MBE.
On January 28th, I went to my local Mail Boxes Etc. / UPS Store to ship off my bindings, board, boots and bag that I had sold on eBay. I expected to pay about $30 for shipping since that was the amount I originally paid to have the items shipped to me. I ended up paying almost $60 because they refused to insure the package without boxing the items themselves (a $25 charge). I tried stating that I had these items originally delivered to me by UPS, and they arrived fine, without any packaging material. In addition, to be safe I had wrapped everything in the bag with packaging material on my own. In the end, I figured $25 was a small price to pay to insure that they would travel unharmed. The clerk promised me they would arrive by Tuesday February 1st.

February 1st came and went. By the third of February I made a call and the clerk that 'encouraged' me to buy the additional packaging and their services told me that they hadn't shipped it yet. Apparently another customer came in after me, and was shipping out four golf bags overnight. So they used up ALL their packaging materials on his shipment and decided my shipment could sit for another week. They were waiting on more packaging material and said they would ship it out on Monday, even if they had to go and make their own boxes from scraps (thanks, I suppose the $25 was for labor). In addition, they said they'll overnight it there for no additional charge.

Tuesday the eight came and went. Wednesday, still no delivery. Ended up calling them today (Thursday), the clerk stated it 'should' arrive today. I don't know what type of packaging they ended up using, or whether or not they used any at all. You would think that since I have all my information on the shipping order (phone, email, address) they could have at least notified me to update me on any 'expected' changes to their original promises. So in the end, after paying twice the amount I intended to, two missed delivery dates, two weeks, and a lame excuse for why it wasn't shipped out in the beginning, I hope they arrive today so I can put this episode behind me. I should have just driven it to Virginia myself.

Which reminds me of another thing, a couple of years ago, I had my car parked on 32nd Street in NYC. A UPS truck pulls up to the spot in front of me, and the guy proceeds to unload his packages, by throwing them out of the back of the truck and onto the hood of my car. Unbelievable, what goes through their minds? Obviously UPS skimped on their employee training. I even complained, but never got a response.

So to anyone reading this, whoever has the opportunity to decide on a courier (especially if you work for a large company). Please make it FedEx or the upstarts, DHL.

Update: This rant reminded me of the recurring Conan O'Brien bit, Pierre Bernard's "Recliner of Rage". For those of you not in the know, you can grab a clip here (Stargate SG-1).

Update 2: Posted on this site, The United Package Smashers
At 2:37 AM, Anonymous f.kong said...

whoa, i havent been here in awhile - luv the new layout.

yes! jem was a rocker who touched her earrings to talk to her computer, appropriately named synergy. and i luv how u admitted to watching my little ponies and carebears too. haha xP darren, u are officially awesome. next u're gonna tell me u used to play with the dolls. haha juuust kidding.

hope u're doing well. take care :)

 
At 5:41 PM, Blogger [illegal] architect said...

haha yea, UPS does kinda blow. FedEx is pretty good though. My dad said DHL isn't that good in the US but are great for shipping internationally.

 
At 4:22 PM, Blogger dJsLiM said...

Not that you'd care, but this layout gets a big thumbs up! :) Finally a reader-friendly layout! ;) You're using blogger, right? So what's your atom feed URL?

 
At 3:40 AM, Blogger Jake said...

You know they got the saying "what can brown do for you?" from me? The ladies used to find that quite charming and original until UPS started using it in their advertising. bastards.

 
At 4:02 AM, Blogger DC said...

Apparently Brown can't do much hahaha, especially when it comes to pleasing the ladies. Fool...

 
At 7:13 PM, Anonymous Anonymous said...

yeah, i might have to disagree with that... brown's done me a whole lotta good ;o )

 
At 12:42 AM, Anonymous rainmannnnn said...

stargate sg-1 is awesome, dont' fuk wit it

...fag!

 
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